Q1 Why does the product I receive look different from the product I usually receive from my previous supplier?
A: The product will probably look different than that sent by your previous supplier because each country produces different pack presentations. Sometimes the tablet/capsule will be different in color or shape but the product will be of the same high standard expected from the major multinational pharmaceutical company that manufactures your medicine.

Q2 Why is the brand name spelt differently?
A: Occasionally the Brand name is spelt differently because Multinational manufacturers sometimes prefer to market the same product under a different name examples being Zyrtec, which in the UK is spelt Zirtek.

Q3 My medicine has been made in the UK - is it the same as the one manufactured in the US?
A: Your medicine has been made in the UK and it will have the same ingredient/s as any that may be manufactured in, say, the US and be of the same standard and, if branded, be the same company.

Q4 What is a generic name?
A: All medicines have a generic name for example Atenolol is the generic name for Tenormin. All new original medicines are branded and are given a Patent time usually 15 years in the UK. After this time any manufacturer can produce the same medicine and it is usually called by its generic name. The generic versions are generally cheaper.

Q5Are generic drugs as safe as brand-name drugs?
A: Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.

Q6. Do generic drugs take longer to work in the body?
A: No. Generic drugs work in the same way and in the same amount of time as brand-name drugs.

Q7. How do I return something to InstantDrugStore?
A: We do not accept returns on prescription items, because it is illegal for us to reuse or resell them. If your prescription order was damaged in shipping or if the incorrect item was shipped, please e-mail us immediately at support@ InstantDrugStore.com. Please include your order tracking number in your e-mail so that we may assist you more quickly.

Q8. Do I need a prescription to purchase drugs online?
A: Yes. All medications on this website will require a prescription from a license Doctor.

Q9. Why should I purchase from you verses another online pharmacy?
A: We are the only online pharmacy that supplies drugs from the top Pharmaceutical firms in the United States from outside of the United States where these drugs are sold at a much lower price.

Q10. The drugs that you sell, are they from reputable drug firms?
A: Yes, the majority of firms selling drugs to other countries are the same firms selling these drugs in the USA. Generally, they may call the drug another brand name, but they are the same drug generically.

Q11. How long does it take to ship the drugs to my home or office?
A: Please allow up to two weeks for delivery. Although most of the deliveries are done in 3 to 4 working days.

Q12. Do you sell narcotics or other controlled substances for pain, sleep or tranquilizers?
A: No, it is illegal for a Pharmacy to mail any controlled substance.

Q13. Do you ship internationally?
A: Yes, we ship internationally to most of the countries in the world.

Q14. Is it safe to use my credit card?
A: Absolutely. We have taken every precaution to make sure that your transaction is secure. Our website utilizes SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

Q15. What Are Your Security Policies?
A: Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

Q16. How can I pay for the goods I wish to order?
A: We accept Visa, MasterCard and American Express Credit Cards, and Visa & MasterCard Debit Cards.

Q17. How can I cancel my order?
A: You can cancel your order, or part of your order, at any time prior to it being dispatched by instant drugstore. To notify us that you wish to cancel your order please contact us by e-mail. Please note that we normally dispatch products within 24 hours of receipt of the order. We will and can not accept request for cancellation once the order has been processed.

Q18. Is there any age bar to place an order?
A: Yes. The person should be sane and above 21years of age.